Refund policy

Money-Back Guarantee on the Evolve Journal

We are confident in the transformative power of our product, supported by feedback from thousands of users. That’s why we offer a 180-day Money-Back Guarantee.

If you follow the Evolve Journal for 6 months and do not see a positive change in your life, we will provide a full refund.

Simply reach out to us at hello@evolvejourney.co.uk within 180 days of your purchase to initiate the refund process.

This guarantee applies to the Evolve Journal. Digital products have their own terms, set out below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@evolvejourney.co.uk. We will share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@evolvejourney.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Digital products

Our digital products are delivered to you instantly and there is nothing to post back. This includes our e-books, workbooks, journal prompts, reviews and Evolve Conversation Cards.

You have 30 days to change your mind. If a digital product is not for you, email us at hello@evolvejourney.co.uk from the address you ordered with, within 30 days of your purchase, and we will refund you in full. You do not need to give a reason, and you do not need to have left it unopened.

That is more than double the 14 days the law requires. We would rather you had your money back than a product you do not use.

After 30 days we are not able to refund digital products, as your access is permanent and cannot be returned to us.

The 180-day Money-Back Guarantee on the Evolve Journal does not apply to digital products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, this can take up to 10 working days.