Shipping and Returns
What is the cost for delivery?
Completely FREE (for UK orders). While all orders are dispatched promptly there can be significant delays in the postal networks. For this reason we offer all UK deliveries completely free of charge.
The cost of international deliveries is displayed in the checkout screen with the estimated delivery time.
International orders outside of the UK may be applicable for duties, fees and import taxes. These costs are determined by your local customs authority and must be paid to your local courier or government agency to enable you to receive your order.
These fees are not collected by Evolve Journey, may be charged before, on, or after delivery, and are the responsibility of the customer.
How long will it take for my order to arrive?
Thanks for placing an order and joining the evolve journey. While you wait for your order you can get a head start by checking out the onboarding PDF, reading list and our blog.
We have partnered with a local professional distribution company based in Bristol to manage the dispatch of our orders. All orders placed before 14:00 Monday - Friday will be dispatched the same day. Any orders placed after 14:00 will be dispatched next working day.
Once we have dispatched you can expect a shipping confirmation email.
Orders should arrive 1-3 working days after the day of dispatch.
We will ensure all orders are dispatched promptly, when shipments are then out in the postal networks they are out of our control.
If you would like to have visibility of your order from start to finish we recommend upgrading to our fully tracked shipping method.
What happens if I do not collect my parcel?
If your parcel is not collected from delivery, then it will be sent back to our warehouse. If you would then like a refund, we will refund you the amount of your order minus our shipping costs.
To pick up your order from the post office, you must provide valid proof of identity. If you are unable to collect the package in person, you may delegate another person, who must have with them:
- a letter of delegation
- his/her own valid proof of identity
- a copy of your valid proof of identity.
If the package is not picked up within 10 days, it will be returned to our warehouse.
Alternatively, you may contact the courier directly to agree to a second delivery.
Where do you ship my order from?
Our business is based in Bristol and we have partnered with a local distribution company. All orders are dispatched from Bristol.
When will my order be shipped?
We dispatch all orders the same working day if they are placed before 14:00. Any orders placed after 14:00 will be dispatched the next working day.
Some orders may be dispatched on weekends and public holidays but this is not guaranteed.
Can I change my delivery address or cancel my order?
Unfortunately it may not be possible. Due to the speed of our distribution partner an order can packed and dispatched ready for courier collection as quick as 10 minutes later after the order. We can only cancel orders that have not yet been processed for shipping.
Please check your order carefully and enter the correct address before confirming your order.
My shipment hasn't arrived or it arrived damaged. What should I do?
Please email firstname.lastname@example.org and we will get things sorted for you.
I can’t find my return slip. What should I do?
Don’t panic, you didn’t lose anything. We provide the return slips. Drop us an email at email@example.com and we’ll help you place your return.
My order never arrived. What do I do?
We are not responsible for lost or stolen orders. But, please do not hesitate to contact us at firstname.lastname@example.org, and we would be happy to help and investigate with the carrier.