Shipping & Returns
Everything you need to know about delivery and returning your order.
What does delivery cost?
Free on orders over £35. Below £35, the cost varies depending on your location. An express upgrade is available at checkout for an additional fee.
Shipping is handled via Amazon Fulfilment. Free on orders over $65 shipped from the USA. Available options and costs are shown at checkout. Version 3 Journals are dispatched from the UK and may be subject to duties and import taxes.
Costs and estimated timeframes are shown at checkout. Orders outside the UK and USA may be subject to duties, fees, and import taxes set by your local customs authority. These charges must be paid directly to your courier or government agency and are not collected by Evolve Journey.
How long will delivery take?
Orders placed before 17:30 Monday–Friday are dispatched the same day. After 17:30, they ship the next working day. Estimated delivery: 1–3 working days after dispatch.
Typically dispatched within 24 hours via Amazon. Estimated delivery: 2–5 working days depending on location and chosen shipping method.
Estimated timeframe is shown at checkout and depends on destination and shipping method.
Where do you ship from?
- UK orders: our UK-based distribution partner
- USA orders: Amazon Fulfilment Centers across the United States
- Rest of world: UK or USA, depending on inventory and destination
Can I change my address or cancel my order?
Contact us immediately if you need to make any changes. Due to the speed of our fulfilment (sometimes as fast as 10 minutes) we cannot guarantee changes once an order has been processed. We can only cancel orders that have not yet been processed for dispatch.
What happens if I don't collect my parcel?
If your parcel is not collected it will be returned to our warehouse. You can request a refund, but the original shipping cost will be deducted.
To collect from a post office, bring valid ID. You can also authorise someone else with a letter of delegation, their own valid ID, and a copy of yours.
Parcels not collected within 10 days may be returned automatically. You can contact the courier directly to arrange a second delivery attempt.
My order arrived damaged or is missing items.
Email us at hello@evolvejourney.co.uk with your order number and a photo of the issue and we'll get it resolved for you.
My order hasn't arrived.
Email us at hello@evolvejourney.co.uk with your order number and we'll investigate with the courier and resolve the issue as quickly as possible.
How do I return an order?
You have 14 days from the date of receipt to notify us that you wish to return an item, and a further 14 days to send it back. Email hello@evolvejourney.co.uk with your order number to start the process.
Returns are accepted on unused items in their original condition. Once we receive and inspect the item, refunds are processed within 5–7 working days to your original payment method.
Can I return a subscription order?
You can cancel your subscription at any time before your next order is processed, free of charge, via your account or by contacting us.
Once a subscription order has been dispatched, our standard returns policy applies. The item must be unused and in its original condition, and you are responsible for the cost of return postage.
I can't find my return slip.
No problem. Email us at hello@evolvejourney.co.uk and we'll help you complete your return.
When will I receive my refund?
Once your return has been received and inspected, we'll process your refund within 5–7 working days to your original payment method. You'll receive a confirmation email when this is done.
If a parcel was uncollected and returned to us, the original shipping cost will be deducted from your refund.
Still have a question?
Our team typically responds within one working day.